At Billy’s Battery & Tyres, we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website and mobile automotive services.

1. Information We Collect

We may collect personal information necessary to provide our services, including but not limited to:

• Personal Identification: Full name, phone number, email address.
• Vehicle Details: Make, model, year, registration number, and battery or tyre specifications.
• Location Information: Breakdown location or service address to dispatch technicians.
• Payment Information: Billing details and transaction history (processed securely through third-party payment providers).
• Website Usage Data: IP address, browser type, device information, and analytics data.

2. How We Collect Information

We collect information when you:

• Request a service via our website or phone.
• Complete an online booking form.
• Contact us via email or social media.
• Interact with our website through cookies and analytics tools.

3. How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

• Dispatching technicians and providing roadside assistance.
• Processing payments and issuing invoices or receipts.
• Communicating service updates, confirmations, and reminders.
• Managing warranties and service history records.
• Improving our services, website performance, and customer experience.
• Complying with legal and regulatory obligations.

4. Disclosure of Information

We do not sell or rent your personal information. We may disclose your information only when necessary to:

• Our technicians and internal staff for service delivery.
• Trusted third-party service providers (e.g., payment processors).
• Comply with legal requirements or court orders.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. While we take appropriate measures, no system can guarantee absolute security.

6. Cookies & Website Analytics

Our website uses cookies and third-party analytics services to improve functionality and user experience. Cookies help us understand visitor behaviour and optimise website performance. You may disable cookies in your browser settings; however, some features may not function properly.

7. Access & Correction

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or outdated. To make a request, please contact us at help@billysbatteryandtyres.com.au.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated revision date shown above.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Billy’s Battery & Tyres
Email: help@billysbatteryandtyres.com.au